PARTNER SUPPORT

Hospitality Network, LLC (Hospitality Network) has a dedicated team of Account Managers that will serve as designated point of contacts to assist customers in any way and answer any questions.

Training
Hospitality Network has developed two separate training programs for your staff. One is targeted specifically for your engineers, giving detailed instructions on how your system will operate, back office billing instructions and troubleshooting guides. Your front desk staff will get a less-technical overview of how the system will work, how to answer questions from your guests and how to navigate through all of the system’s features.

Accounting
Hospitality Network’s accounting department works with your hotel to ensure that all accounts and invoices are always accurate and up to date.

Documentation
At the conclusion of your installation, Hospitality Network will present your hotel with a very
detailed binder that includes every correspondence such as agreements, work orders and
contact information. In addition, the training guides are on-line to view, download and print.

Remote Diagnostics
Our advanced network systems have continuous self-monitoring with remote
observation and controls that automatically report problems. Working in tandem
with our technical support staff, our remote diagnostics ensure that your system
is working at optimum efficiency.

Technical Support
Our experienced, qualified help desk staff will work with you for immediate
resolution of any questions or issues should they arise. If an issue is unable
to be resolved over the telephone, an on-site technician will be immediately
dispatched to your property.